Matthew Becker - State Farm Insurance Agent

I'm severely disappointed in how we were handled, and the agency doesn't have a solution for me. We got our policy Jan 18, 2024. Due to their underwriting guidelines, they are unable to insure my Kia. I understand why. However, at the time of purchasing the policy, we were told everything was in order and ready to go. The gentleman that wrote up our policy and took the payment admitted he didn't read the underwriting guidelines and totally missed that my model was blacklisted from being insured by State Farm. So, on March 2, 2024, they are planning to cancel that vehicle from my policy. It was said that I could MAYBE get underwriting to change their mind - if I paid out of pocket to get the passive engine immobilizer and a keyless start. But it still was not guaranteed. I feel like my time and money has been wasted, and now I have to totally start over with finding a new policy. Being more thorough and detailed, as well as doing the underwriting up front, before payment, could have avoided this entire situation. This is my real issue - the lack of efficiency and what feels like deception.

Shadrach was able to get me the same coverage (PLUS towing reimbursement) for slightly cheaper than my previous car insurance, which was Geico. You can always get him on the phone during business hours, which is important to me. It took all of 15 minutes to switch over, which is funny because that's Geico's thing. Full disclosure, I was not convinced to switch over because of the Superbowl ad, I was just waiting for confirmation of a better rate and Sadrach delivered! Give him a call, you won't be disappointed.

I had the pleasure of working with Josiah, and I must say, he exceeded all my expectations. From the moment we connected, Josiah displayed exceptional professionalism and courtesy. Josiah patiently walked me through every aspect of my insurance policy, ensuring that I fully understood all the details. His explanations were clear, concise, and, most importantly, tailored to my specific needs. It's not every day that you encounter someone who takes the time to listen and truly understand your concerns. What truly sets Josiah apart is his genuine willingness to help. He didn't rush the process and allowed me ample time to express my preferences and ask questions. It's evident that he values customer satisfaction and goes above and beyond to ensure it. In a world where insurance can sometimes feel like a daunting task, Josiah made the entire experience smooth and stress-free. I couldn't have asked for a better individual to guide me through the process. I wholeheartedly recommend Josiah to anyone seeking car insurance. His expertise, kindness, and dedication to his clients make him a true asset. Thank you, Josiah, for your outstanding service!

Shane Taylor is my new agent. He is professional, highly knowledgeable on all aspects of State Farms insurance products. He was the first agent that didn't give up helping me when I said I had USAA Insurance. As a Veteran, I thought USAA was the highest of quality and lowest priced insurance around. I was wrong. Shane went through my policies line by line and help my family and I save over $800 a year on our car insurance with better coverages and the same deductibles and over $1,400 a year on our home owners insurance with higher coverages and lower deductibles. You owe it to yourself and your family to get a quote for all your insurance needs from Shane. Dave C.